Customer Service Representative
2.
9 Wheatland, PA Wheatland, PA Estimated:
$32.
6K - $41.
3K a year Estimated:
$32.
6K - $41.
3K a year 14 days ago 14 days ago 14 days ago Job Title:
Customer Service/Sales Coordinator Department:
Sales Reports To:
Inside Sales Manager Prepared By:
Human Resources Prepared Date:
10/11/2017-Revised 2/19/18 OBJECTIVE:
To continuously satisfy customers while maintaining profitability.
RELATIONSHIPS:
Please see ACC's Organizational Chart included in your new hire paperwork for specific relationships.
AUTHORITY:
This individual has authority over no other employee but may ask others within their department to help them with tasks.
Please see ACC's organizational chart for more detailed information.
ESSENTIAL DUTIES AND
Responsibilities:
Will include the following but is not limited to:
Answer all incoming calls Enter orders and make any changes to orders, including requesting new part numbers Manage the product development form (yellow sheet) process through all departments when a new part number is requested Record and write up quotations as requested Expedite orders and advise customer of product availability Work with the shipping department to fulfill customer orders, resolve problems that arise on orders and shipments Run unscheduled order meetings and send out minutes to operations and sales Contact customers to obtain new orders--as directed by the Inside Sales Manager Provide customer open order reports as directed Assists management with other special projects as required and provide back up for other employees in the sales/marketing departments Coordinate monthly planning meetings to set revenue numbers and review back log File sales orders according to ship date and past due orders Convert closed sales orders to electronic files Provide updates on past due orders PREFFERED QUALIFICATION REQUIREMENTS:
Minimum Associate's Degree or equivalent 3-5 years of customer service with preference of experience in manufacturing industry Thorough competency of Microsoft Office including Excel, Word, and Outlook If candidates do not meet all of the above requirements, ACC at its discretion can provide additional training in the appropriate areas for job qualification.
ESSENTIAL TRAITS:
Self-motivated Strong sense of urgency Hands on individual Good problem solving skills Strong interpersonal skills to be able to communicate with all levels of the organization Good written and verbal skills Strong ability to manage multiple priorities Responsible and self accountable; makes and meets commitments CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Wheatland, PA Wheatland, PA Estimated:
$32.
6K - $41.
3K a year Estimated:
$32.
6K - $41.
3K a year 14 days ago 14 days ago 14 days ago Job Title:
Customer Service/Sales Coordinator Department:
Sales Reports To:
Inside Sales Manager Prepared By:
Human Resources Prepared Date:
10/11/2017-Revised 2/19/18 OBJECTIVE:
To continuously satisfy customers while maintaining profitability.
RELATIONSHIPS:
Please see ACC's Organizational Chart included in your new hire paperwork for specific relationships.
AUTHORITY:
This individual has authority over no other employee but may ask others within their department to help them with tasks.
Please see ACC's organizational chart for more detailed information.
ESSENTIAL DUTIES AND
Responsibilities:
Will include the following but is not limited to:
Answer all incoming calls Enter orders and make any changes to orders, including requesting new part numbers Manage the product development form (yellow sheet) process through all departments when a new part number is requested Record and write up quotations as requested Expedite orders and advise customer of product availability Work with the shipping department to fulfill customer orders, resolve problems that arise on orders and shipments Run unscheduled order meetings and send out minutes to operations and sales Contact customers to obtain new orders--as directed by the Inside Sales Manager Provide customer open order reports as directed Assists management with other special projects as required and provide back up for other employees in the sales/marketing departments Coordinate monthly planning meetings to set revenue numbers and review back log File sales orders according to ship date and past due orders Convert closed sales orders to electronic files Provide updates on past due orders PREFFERED QUALIFICATION REQUIREMENTS:
Minimum Associate's Degree or equivalent 3-5 years of customer service with preference of experience in manufacturing industry Thorough competency of Microsoft Office including Excel, Word, and Outlook If candidates do not meet all of the above requirements, ACC at its discretion can provide additional training in the appropriate areas for job qualification.
ESSENTIAL TRAITS:
Self-motivated Strong sense of urgency Hands on individual Good problem solving skills Strong interpersonal skills to be able to communicate with all levels of the organization Good written and verbal skills Strong ability to manage multiple priorities Responsible and self accountable; makes and meets commitments CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License.
Estimated Salary: $20 to $28 per hour based on qualifications.
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